We speak English
+44 330 8084166 (Mon.-Frid. 9:00 - 18:00)+44 330 8084166
We speak English
+44 330 8084166 (Mon.-Frid. 9:00 - 18:00)+44 330 8084166
over 30€ excl. VAT *

Satisfaction guaranteed or your money back*!

How do I return a product?


You did not ordered the right product?
No problemo for Itec-Pro! You have up to 14 days to change your mind.

All European web shops must grant you with a 14 days right of withdrawal period.
So you have up to 14 days after receipt to send us back your order.

How shall you do it ?

  1. Download the withdrawal form;  
  2. Fill in and send it back to us (by registered letter with acknowledgment of receipt or by Email);
  3. You have 2 options to send the product back :
      • 1)      You ask us for a prepaid return label. Then the shipping cost will be deducted from the total amount we will refund to you*.
      • 2)      You prefer to take care of it by yourself.
  4. Do not forget to send the product back in its original package, with its accessories, its instruction manual…
  5. You will get your money back within 48h* after receipt (on the same mean of payment that the one you used to order).

Please see our terms and conditions for details.

Not satisfied with one of our product?
No problemo for ITEC-PRO! Quality is guaranteed!

ITEC-PRO makes every effort to provide you with quality products.
The quality of the products is controlled and guaranteed. We are doing everything we can to provide qualitative products which are tested beforehand.
Should you received, in spite of our efforts, an incomplete order or a defective product please contact our customer service, they are here to help!
All our products are covered by the legal warranty of conformity*, and most of them are also guaranteed by the manufacturer (up to 15 years for some products!).


*Please see our terms and conditions for details.